I usually don’t create blog post with bug related information but i think VMware KB 2115997, Quiescing operations cause a Windows virtual machine to panic with a Stop 24 error on ntfs.sys, updated July 9 2015 is something that i need to share. I have been contacted a few times over the past weeks in regards of this issue.
When you take a snapshot of a virtual machine you might see the following:
- Snapshot operation fails
- The virtual machine (VM) panic with the following information:
- A problem has been detected and Windows has been shut down to prevent damage to your computer
The problem affects the ESXi 5.x (5.0.x , 5.1.x and 5.5.x) and ESXi 6.0.x when the VM runs one of the following VMware tools versions:
- 8.6.15
- 9.0.15
- 9.4.11
- 9.10.0
- 9.4.12
There is locally a patch available for ESXi 6.0.x, ESXi600-201507403-BG, which you can read about here.
Unfortunately there is no patch available for 5.x but there are a few workarounds
- Install a VMware tools version that is not affected
- Disable snapshot quiescing for your VMs
- Don’t select “Quiesce guest file system” when manually taking VM snapshot(s)
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